< Accueil

Frequently Asked Questions

Metabird

MetaBird seems to be delicate and fragile, how should I handle it?
The product has been tested to last over hundreds of flight cycles and it is manufactured with materials that are both flexible and robust. Its lightness is actually an asset when impacting with obstacles. so there is no risk of damaging the bird if it hits a wall or the ground, even at full speed. However, it’s still a high-tech product and should be handled with care when it’s not flying. Avoid grasping the bird by its wings or its tail and hold it by its foam body instead. Be careful to keep the wings from hitting other objects while handling the bird. Never leave it rest with weight bearing on its wings, underneath another object or directly exposed to the sun for long periods.
Can I allow my children to play with MetaBird?

Yes, it they are more than ten-years old. If not, it’s not advisable to let a young child handle MetaBird. It’s a high-tech product that doesn’t meet the safety requirements for toys. However, we guarantee your children will be delighted by the show of MetaBird in flight!

Is the product under guarantee?
This product is guaranteed against manufacturing defaults, in normal conditions of use (described in the manual provided), for 30 days after the date of purchase. Keep your proof of purchase for any claims.
Which items are included in the box?

– Your MetaBird body
– Your MetaBird wings and tail to snap on it
– The Manual (including a QR code to watch the video tutorials) 
– The USB charger 

What type of Smartphone is the application available for?
Any Apple or Android smartphone model that corresponds to the following criteria:

Apple : iOS 7 and later.

iPhone (6 Plus, 6, 5s, 5c, 5 & 4s) – iPod touch – iPad (Air, Mini, 3rd & 4th generation).

Android 4.3 and later.

Where can I download the app to pilot my Bionic Bird?

Go to the App Store or Android Play store using your smartphone or tablet and search for Bionic Bird.

Is it a paid app?
No, the Flying App is a free app especially developed for Bionic Bird.
Can I use the app with any version of iPhone or Android?
Almost! The app is available for all devices equipped with Bluetooth 4. Verify if your device is compatible with the following devices:

Apple : iOS 7 and later.

iPhone (6 Plus, 6, 5s, 5c, 5 & 4s) – iPod touch – iPad (Air, Mini, 3rd & 4th generation).

Android 4.3 and later.

How does the connection between Bionic Bird and my smartphone work?
Marvellously thanks to the Bluetooth 4 protocol. This will allow you to fly Bionic Bird with a range of more than 100 metres!
How long does it take to recharge the bird?

MetaBird recharges in a record time of 12 minutes! 

How long can I fly MetaBird?

MetaBird flies for up to 8 minutes. The more MetaBird glides, the longer it stays in the sky.

Can I fly with several friends at the same time?
Of course! You can fly with several people at the same time because each person’s smartphone is synchronised with their own bird. You can also give a customized name to each Bionic Bird which will be registered on the smartphone. If you have several birds, they will be recognised instantly.

Metafly

MetaFly seems to be delicate and fragile, how should I handle it?

The product has been tested to last for hundreds of flight cycles, and it is manufactured with materials that are both flexible and robust. Its lightness is actually an asset when it impacts obstacles, so there is no risk of damaging the device if it hits a wall or the ground, even at full speed. However, it is still a high-tech product and should be handled with care when not in use. Avoid holding the device by its wings or tail and instead grasp it by its body near the mechanism, which is a strong and rigid component. Be careful to keep the wings from hitting other objects while handling the device. Never let it rest with weight bearing on its wings, underneath another object, or directly exposed to the sun for long periods.

Can I allow my children to play with the MetaFly ?

Yes, it they are more than ten-years old. If not, it’s not advisable to let a young child handle the MetaFly. It’s a high-tech product that doesn’t meet the safety requirements for toys. However, we guarantee your children will be delighted by the show of the MetaFly in flight!

Is the product under guarantee?
This product is guaranteed against manufacturing defaults, in normal conditions of use (described in the manual provided), for 30 days after the date of purchase. Keep your proof of purchase for any claims.
Which items are included in the box?
– Your MetaFly
– A packet of weights to balance the wings
– A Radio controller
– The powerbank (upgrade kit)
– USB cord  (upgrade kit)
– Two spare wings (upgrade kit)
How long does it take to recharge the MetaFly?

The MetaFly recharges on its egg in a record time of 12 minutes! 

How long can I fly the MetaFly ?

The MetaFly flies for up to 8 minutes. The more the MetaFly glides, the longer it stays in the sky.

Can I fly with several friends at the same time?

Of course! You can fly with several people at the same time because each person’s RC is synchronised with their own bird.  If you have several birds, they will be recognised instantly.

Experiences

 

If you have any questions or hesitations, please do not hesitate to let us know. We will answer as soon as possible.
Designed in France, our products benefit from such rigorous quality control that each bird is a prototype.
However, some birds require a simple adjustment from the first flights: watch our video tutorials, check if your answer is in the FAQ or download a manual in the Help section.
If by misfortune your product has a defect of any kind, please send us a message. Our after-sales service is one of the most efficient in the industry.

 

XTIM SAS – 77 rue de Lyon 13015 Marseille France

+33 4 84 18 52 36

Contact us

1 + 10 =