General information




Bionic Bird is warranted against the defects of manufacture. We commit ourselves to repair or replace any defective produced, under certain conditions described hereafter :



Warranty conditions



This warranty covers the new products which do not work properly whatever the tunings or the instructions received to make it work, in particular by applying to the letter the instructions of the manual, and in spite of the use of new and functional batteries of the type indicated. It covers also the use, in the normal conditions, throughout 30 day after the purchase, except for external the element or wearing parts exposed to the shocks. It does not cover the broken or damaged products by accident, or voluntary, during their use, or their handling.



Repair conditions




  1. Contact our customer support : [email protected]
    If you have any problem with your product and if you think that it needs to be repaired, please contact our customer support. This is the first step of the procedure for returning the products. Once the customer support determines if your product, indeed, needs to be repaired or replaced, it will indicate you the next steps to follow.
  2. Refusal of product return
    Any product sent to XTIM, not having an authorization number of RMA clearly written on the box will be refused. XTIM will not support the cost of sending and return of the product. Only XTIM and its subsidiaries are entitled to provide you an authorization number of valid RMA.




Important note




  1. Need for the original of the receipt/invoice
    You must include the original of the receipt or the invoice when sending the product back for repair. We recommend you to keep copy of it for your file. The original of the receipt or the invoice will be returned to you along with the repaired product. If the original of the receipt or the invoice is missing, this may involve serious delays in the return of your product, or may place your product out of guarantee status.
  2. Packing and sending
    When you send a product or accessory for repair or replacement, we recommend you to pack it properly so that it is not damaged during transport. XTIM will not be held responsible for any products deterioration. We advise you to choose an appropriate way of shipment.