Bionic Bird is warranted against the defects of manufacture. We commit ourselves repairing or to replace every defective produced, under certain conditions described hereafter :
This warranty covers the new products which do not work properly whatever the tunings or the instructions received to make it work, in particular by applying to the letter the instructions of the manual, and in spite of the use of new and functional batteries of the type indicated. It covers also the use, in the normal conditions, throughout 30 day after the purchase, except for external element or wearing parts exposed to the shocks. It does not cover the broken or damaged products by accident, or voluntary, during their use, or their handling.
- Contact our customer support : [email protected]
If you have a problem with your product and if you think that it needs to be repaired, please contact our customer support. This is the first step of the procedure for returning the products. Once the customer support determines if your product indeed, need to be repaired or replaced, it will indicate you the next steps to follow.
- Refusal of product return
Every product sent to XTIM, not having an authorization number of RMA clearly written on the box will be refused. XTIM will not support the cost of sending and return of the product. Only XTIM and its subsidiaries are entitled to provide you an authorization number of valid RMA.
- Need for the original of the receipt/invoice
You must include the original of the receipt or the invoice when you send the product back for repair. We recommend you to keep copy of it for your file. The original of the receipt or the invoice will be returned to you along with the repaired product. If the original of the receipt or the invoice is missing, this may involve serious delays in the return of your product, or may place your product out of guarantee statuts.
- Packing and sending
When you send a product or accessory for repair or replacement, we recommend to you to pack it properly so that it is not damaged during transport. XTIM will not be held responsible for any detoriation due to an unsuitable packing. We advise you to choose an appropriate way of shipment.